Dear Guests,

Welcome to the Chalet Glen. 

This vacation Chalet is managed by Grindelhomes.

We hope you will have a great stay and are at your disposal from 07:00 to 23:00 at +41 33 853 10 04 if you have any questions or requests.

There is no bad weather, only bad clothes! We will be happy to help you organize activities or excursions in good or bad weather. For more information on what to do, please see our Grindelwald page.


Traveling with the ski or city bus is included in your Grindelwald Visitor card.

To plan your travel, you can use the SBB-website or download their app. Your nearest bus stop is Grindelwald Grund. 

We welcome you from 16:00. If the apartment is ready earlier, we will be very happy to welcome you earlier, free of charge!

All good things come to an end.

We kindly ask you to leave the apartment latest by 11:00. Unannounced late check-out will automatically be charged with a fee.

This is a vacation apartment, please leave it as you found it. The cleaning is included in your stay, but we do expect you to remove any trash, food or other items from your stay. The kitchen need to be tidied, plates & cutlery washed or in the dishwasher and program started. Garbage bags disposed of in the appropriate container and recycling taken out (recycle containers at the fire station). We reserve the right to charge an extra cleaning fee of CHF 100.- in case of negligence. The deposit of CHF 500.- will be refunded after the apartment has been checked and cleaned (minus the city tax of 4.75 per adult and 3.75 per child over 12 years of age)

You will find a small selection of Rituals products in your bathrooms. They are pretty, smell good and are Ecocert certified, which means they are also environmentally friendly.

If your apartment contains a dishwasher, we will supply detergent for the start of your stay, should you need more, tablets can be bought at the Coop on the main street.

Even during vacations, an unexpected event can happen. The number of the Xundheitszentrum Grindelwald, located at Spillstatstrasse 14 in Grindelwald, is +41 33 854 54 40.
Emergency call 144
Police 117
Fire department 118

Heating is controlled directly on the heaters

If you would like to take advantage of our housekeeping services, you can relax while you explore Grindelwald and its surroundings. Available on request for an additional fee.

Everything is left for you to use and make your stay feel like home. Please make sure to leave the kitchen as you wish to find it. Please take note that the some kitchens have induction stovetops and could by close proximity course problems for people with pacemakers.

The laundry is located on the ground floor, please respect other guests and leave it as you found it. Detergent can be purchased at the Coop

Laundry service is provided by Grindelhomes. Please fill out the laundry service price list and drop the bag off at the reception. For next day delivery, the laundry must be dropped off before 11:00 am. We do not offer dry cleaning services.

Whether it’s a sore neck, backache, headache or heartache, a massage can fix it all. Discover our range of rejuvenating in-house spa treatments for relaxation and healing. Massages can be booked in advance over the phone or online.
View the online massage menu.

Please respect the residential law, no loud noise after 22:00, make sure doors and windows are closed to limit the spread of noise.

Smoking is only permitted on the balcony from the living room. Please do not throw cigarette buds from the balcony, use an ashtray, and close the windows while you are outside smoking.

You will find a parking area right in front the apartment.
Please only use the parking spot marked for your use.

We would love to welcome you in our Glacier Fine Dining or Petit Glacier at Boutique Hotel Glacier.
Please call us on +41 33 853 10 04 to reserve a table.
You will find our menu & opening times on our website.

Private use of the hotel Glacier spa facilities can be arranged through the reception for an additional fee.

Skis and boots are not allowed in the apartments. Please store ski, snowboards and shoes in ski room on the ground floor.

One towel per guest is provided. Please feel free to wash the towels yourself or contact us for replacement. There is an additional charge for this service. 

The television has apple TV.
We kindly ask you not to change the language on any of the appliances.

We ask you to dispose of waste inside and outside the Chalet Glen apartments in the appropriate containers.
The local government only accepts garbage in the provided garbage bags. Please fill the bag and dispose them in the container.
Recycling can be done next to the fire station or Grindelwald bus terminal. Please protect our environment by dispose your recycling correctly.
For any questions please do not hesitate to contact us.

You can drink the water from the tap,  it is pure and delicious, try it!

The Chalet Glen apartments have free Wifi. You will for network name and password in the apartment or in your check-in email.